Privacy Policy
Privacy Policy
Effective Date: 21/06/2025
Your privacy is important to us. This Privacy Policy explains how we collects, uses, and protects your information when you use our application, website or services, which involve food ordering and delivery from our kitchen. By using Dabba Kochi, you consent to the practices described below.
1. Information We Collect
a. Personal Information
We may collect the following personal information when you use our app:
Full name
Phone number
Email address
Delivery address
Payment details (processed via secure third-party gateways)
Device information
b. Usage Data
We collect data about how you use the app, such as:
Pages visited
Order history
Time and date of access
Technical logs, IP address, device ID, browser type, app interactions, order history, and crash reports
Payment Data: Transaction history via secure third-party processors (e.g., Stripe, Razorpay); (we do not store card numbers)
c. From Third Parties:
Social Media: Profile details if you sign up via Google/Facebook (with permission).
2. How We Use Your Information
We use the collected data to:
Deliver food to your location
Manage and improve our services
Communicate order updates and offers
Respond to customer support requests
Improve app functionality, troubleshoot issues, and prevent fraud.
Facilitate payments.
Personalize meal recommendations based on preferences/order history.
Communicate order updates, offers, and service changes.
Comply with legal obligations (e.g., tax records).
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
Delivery partners for fulfilling orders
Payment gateways to process your payments securely
Service providers for analytics, marketing (if opted-in), and support
Legal authorities, if required under law
4. Data Security
We implement reasonable security measures to protect your data. However, no method of transmission over the internet is 100% secure.
5. Your Rights
You can:
Access or update your personal information
Request deletion of your data
Opt-out of non-essential notifications
For any such request, contact us at support@prodabbaeats.com
6. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of significant changes via the app or email.